About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Director of Platform Engineering

Department: Technology

Reports To: Adrian Fachal, VP of Platform Engineering

FLSA Status: Exempt

Location: Chicago Metro Area, IL, Denver Metro Area, CO, or New York Metro Area, NY

About the role

We're seeking a Director of Platform Engineering to lead our talented teams. Reporting to the VP of Platform Engineering and with several engineering managers reporting to you, in this role you'll be the driving force behind the design, implementation, and maintenance of our cloud infrastructure and services. You'll collaborate closely with senior business and engineering leaders to ensure our cloud operations align seamlessly with business objectives, delivering scalable and reliable solutions that empower our growth.

Our Platform Engineering journey

Two years ago, we embarked on a journey to elevate our platform engineering capabilities by consolidating our SRE and Cloud Engineering teams as well as our datacenter Production Operations team into a unified Platform Engineering organisation. Since then, we've focused on streamlining, standardising and simplifying our technology stack and deployment models and now, we're ready to take the next leap towards Platform Engineering maturity.

Key focus areas

Internal Developer Platform: Build internal platform services to empower developers to self-service their infrastructure and platform needs.
Reliability: Lead the team to achieve an internal SLO of 99.999% - yes, that's five nines!
Incident Management and Response: Establish clear and efficient processes, train Incident Commanders and responders and roll-out the process across the company.
Observability 2.0: Implement a company-wide standard based on OpenTelemetry

About you

Technical Leadership: You performed engineering roles at a senior level earlier in your career and you understand the challenges of designing, building and running efficient and scalable applications in production. As such, you're capable of providing technical guidance and mentorship and helping the team make technical decisions.
People-Centric Management: At some point in your career you went onto the management path, you found it fascinating and now you are really passionate about fostering growth and success in others. This is the key requirement about this role: Your primary mission is to develop your people. You have a proven track record of leading and managing technical teams, including other managers.
Process-Driven: At this point in our journey the team needs clarity and repeatability of operations. You excel at creating, writing and implementing repeatable processes, ensuring clarity and efficiency across the team and stakeholders. For this role we need someone who actually enjoys writing down processes and seeing them through implementation, with great attention to detail.
Visionary: You have a clear vision for the future of Platform Engineering, grounded in a deep understanding of SRE, production engineering, cloud native architectures and modern observability practices.

Responsibilities

Leadership & Strategy

Lead, inspire, and mentor Platform Engineering managers, fostering a culture of innovation and continuous improvement.
Set clear goals, hire and develop top talent, and cultivate a high-performing team.
Define and execute the platform engineering strategy, aligning it with business objectives.
Champion Platform Engineering best practices, driving automation and DevOps principles.

Platform Development & Operations

Oversee the design, development, and operation of the platform, ensuring it meets the needs of customers and internal teams.
Evolve the platform architecture to ensure scalability, resilience, and adaptability.
Implement robust monitoring and alerting systems for proactive issue identification.
Establish and maintain service level objectives (SLOs).

Collaboration & Communication

Partner with product, engineering, and other stakeholders to understand and translate their needs into platform capabilities and platform interfaces.
Collaborate with security and compliance teams to ensure adherence to standards.
Communicate effectively with technical and non-technical audiences, showcasing the platform's value.

Innovation & Continuous Improvement

Stay at the forefront of emerging technologies in platform engineering and cloud computing.
Evaluate and integrate new technologies that enhance platform capabilities.
Foster a culture of experimentation and learning.

Qualifications

Bachelor's degree in Computer Science, Engineering, or equivalent experience
5+ years of senior-level experience as a Software Engineer, SRE, Platform Engineer, or similar role
5+ years of experience leading and managing technical teams, some experience managing other managers
Experience running SaaS products in cloud environments (AWS preferred)
Experience with Kubernetes, Terraform, GitOps configuration management (ArgoCD and Argo rollouts), modern CICD pipelines etc
Programming skills (Go, Java, or similar) for code review and guidance
Distributed systems design skills and understanding of architecture patterns
Deep understanding of observability practices and tools, including OpenTelemetry
Experience with database technologies (MySQL, PostgreSQL, DynamoDB, MongoDB) as well as Kafka, Redis, Airflow, Apache Flink, etc
Strong understanding of cloud architecture and best practices in security, performance, reliability, cost efficiency etc
Excellent communication and leadership skills
Experience with agile development methodologies

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The anticipated salary range for this role is $200,000 - $230,000, company bonus and stock options. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location, and abilities, as well as internal equity and alignment with market data.

Benefits & Perks for FTE Provers:

Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
Modern Health for financial, mental, and physical wellness
401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
Unlimited Vacation and Flexible hours
Comprehensive medical benefits for you and your family ❤️
Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
Bottomless snacks & beverages for certain office locations
Daily GrubHub stipend for lunch if coming into the office (US Offices)
A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment:
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics

Privacy & Data Protection:
When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.