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We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview:

The Global Operation Technology (Global Operations Tech) is responsible for the system that enable Coupang to reliably fulfill customer orders in Fulfillment Centers within hours of order placement. The Global Ops Tech Organization is on a mission to innovate by building an efficient ecosystem that operates at breakthrough scale and speed.

Coupang relies on technology to provide on-time, fast delivery of products to customers every day. FEX organization optimizes the real-time distribution of customer orders to FCs nationwide and supports the most efficient order fulfillment process. Building highly available and scalable systems to handle billions of order & delivery transactions and support Coupang’s rapidly growing Product Commerce business is a complex architectural challenge. We are responsible for delivering products to millions of online shopping customers by improving order reconciliation with technology. To deliver on this challenge, we are looking for an experienced and passionate engineer who can design and build large-scale, multi-tiered, distributed services.
Key Responsibilities

Demonstrate excellence resulting in scalable systems and services with the highest quality architecture and design.
Responsible for designing, building, deploying and maintaining the core Workflow Platform Infrastructure. (e.g., Workflow Platforms - Temporal, Netflix Conductor etc.)
Responsible for benchmarking the Platform, collecting metrics & publishing results.
Responsible for measuring & ensuring reliability and uptime of the Platform with 99.995% guarantees.
Responsible for capacity estimation & provisioning of cluster for different customer workloads.
Responsible for production incident Monitoring & Alerting for the Platform.
Detail oriented and hands on engineer who can analyze OSS Platform components and code.
Dive deep into critical system issues, proactively addressing similar root causes, and raise the bar on Operational Excellence.
Exposure to one of the SQL or NoSQL database systems. (Cassandra, MySQL etc.)
Collaborate with other teams to make the platform open and extensible to unlock innumerable opportunities for innovations.

Essential Qualifications

5+ years of experience working directly within engineering teams in a fast-moving environment.
5+ years of experience in developing and operating backend services and web applications.
Experience building complex, high-performance, and highly available distributed software systems that have been successfully delivered to customers.
Strong familiarity developing with Java and Spring Framework as well as experience in an AWS environment.
Extensive experience in managing mission critical services with high throughput and low latency.
BS in Computer Science, EE, or other engineering fields. MS preferred.

Preferred Qualifications

Solid engineering skills as a lead engineer to coach and lead high performing software engineers and keep them motivated.
Excellent communication skills to shepherd communication with end users, technical & business teams to collect requirements, describe product features, and develop technical designs to achieve business goals.
Knowledge of Agile software engineering practices & patterns for the full software development lifecycle including coding standards, code reviews, build processes, testing, and live site operations.
Demonstrated leadership in cross-functional, highly collaborative environment.

Minimum Qualifications:

Bachelor, Master or PhD degree in Computer Science, Electronic Engineering, Industrial Engineering, or related discipline with 8+ years of experience with large scale backend distributed systems.

Pay & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $159,000/year in our lowest geographic market to $324,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits:

Medical/Dental/Vision/Life, AD&D insurance
Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
Long-term/Short-term Disability
Employee Assistance Program (EAP) program
401K Plan with Company Match
18-21 days of the Paid Time Off (PTO) a year based on the tenure
12 Public Holidays
Paid Parental leave
Pre-tax commuter benefits
MTV - [Free] Electric Car Charging Station

General Description of Other Compensation:

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com

Req # 55546

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.