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ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

Communicate better than the rest
Own it, every time
Solve client problems tenaciously
Make Waves

POSITION SUMMARY

We are looking for a motivated and talented Site Reliability Engineer to join us to help us monitor, develop, and scale the Cordial platform. Our goal is to provide our clients with a delightful experience in their day to day interaction with the platform and to create trust that the expected jobs and background processes will run without issue. You will work with our DevOps and Product teams to ensure that bugs are squashed, performance is optimized, and blind spots are revealed through comprehensive monitoring.

YOU WILL

Utilize your knowledge of Web, App, Network, Server, Storage and Security technologies to administer, monitor and troubleshoot application and network components in our cloud based environment. (We are AWS hosted and make extensive use of Kubernetes, Consul, and Vault clusters)
Help design, author, deploy, and monitor manifests for our multiple Kubernetes clusters, helm charts/repos, and service mesh configurations.
Actively contribute to platform Infrastructure Design and Implementation discussions
Use your software engineering skills to trace/debug code and identify root causes of production data corruption and/or performance issues.
Provide production support for the Product Development teams
Participate in an on-call rotation
Work with the team to develop and deploy monitoring and alerting architecture, and implement monitoring/logging solutions
Troubleshoot complex issues in a timely manner as necessary to maintain the performance and stability of our Production Application environment
Help build out SLOs and document and monitor SLAs

ABOUT YOU

5+ years UNIX/Linux Systems (Unix/Linux) & Network Administration (DNS, IPsec, VPN, Load Balancing, process tracing)
Experience with AWS (we use EC2, EKS)
Experience deploying and/or maintaining Kubernetes/EKS clusters
Hands on experience writing & maintaining custom Helm charts.
Experience working with one or more service meshes (app-mesh, Istio, Linkerd)
Experience with monitoring, logging and alerting tools
Previous positions held as a SRE and/or DevOps role
Development experience in PHP
Extensive experience with Docker/containers & Kubernetes
Experience with Hashicorp products such as Consul and Vault
Comfortable working in a globally distributed team across time zones
Strong teamwork and communication skills
A genuine desire to learn new technologies and grow
Fluent in verbal and written English
Experience with large-scale distributed systems
Proficiency in infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation)
Understanding of observability principles and tools (e.g., Prometheus, Grafana, ELK stack, distributed tracing)
Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI, ArgoCD)
A strong grasp of networking fundamentals
Security best practices in a cloud environment

COMPENSATION & BENEFITS

$135,000.00-$170,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.