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We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Pay Rate: $75-85/hr

Support

Efficiently handle complex IT support issues in a high-velocity environment
Triage and prioritize multiple competing requests effectively
Identify and implement process improvements to enhance support efficiency
Contribute to knowledge base development and documentation
Mentor junior team members on best practices and technical skills

Critical Thinking & Problem Solving

Resolve complex technical issues across various platforms and applications
Handle escalations and independently drive issues to resolution
Develop and maintain technical documentation
Identify trends in support requests to drive systemic improvements
Collaborate with IT Systems Engineering on complex problem resolution

Automation

Identify opportunities for automation and process enhancement
Contribute to the development of support scripts and tools
Help design and implement scalable support workflows
Maintain and improve IT knowledge base and self-service resources

Strong candidates may also have experience with:

Have experience with cloud platforms like AWS, GCP, or Azure
Have supported business continuity planning or data loss prevention
Have experience building custom automation between various tools
Exceptional problem-solving and troubleshooting abilities
Strong prioritization and time management skills
Ability to work independently while supporting team goals
Experience with ticketing systems and support metrics
Proven track record of thriving in high-pressure environments

Preferred Qualifications

6+ years of experience managing corporate IT systems in a modern cloud-first environment
A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization
Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
Experience in support and troubleshooting Mac OS and Chrome OS platforms as well as iOS & Android mobile devices
Experience supporting a company’s IT with little or no oversight
Experience managing vendor relationships
Security and Compliance focused mindset
BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Salary Range $75—$85 USD

Be Your Best At SnorkelSnorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth. Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.