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IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.

We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our Boston office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work.

Responsibilities:

Onsite IT Operations and End-User Support

Primary Technical Liaison: Serve as the dedicated, primary technical point of contact for the main Boston office, providing scheduled, expert support visits to two satellite lab locations in the region.
Helpdesk & Desktop Support: Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff.
Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies.
Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments.
A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events.

Lab Infrastructure & Configuration Management (SDE/Automation Focus)

Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes.
Configuration Automation: Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance.
Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration).
Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams.
Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing).

Network and Infrastructure Assistance

Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs).
Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts.
Physical Deployment: Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs).

Strategic Projects and M&A Integration

Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements.
Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment.

You would be a good fit with:

6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role.
Demonstrable experience providing hands-on, end-user technical support in a corporate environment.
Proficiency with Windows, Linux and macOS operating systems.
Experience administering SAML based SaaS Apps (Okta, Entra, Jumpcloud).
Supporting cloud based productivity applications (M365, Google Workspace).
Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi).
Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms).
Strong organizational skills and experience with inventory management and asset tracking.
Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation.
Must be able to work on-site full-time in the Boston office.

You would be a great fit with:

Experience in a rapidly growing environment or a technology-focused company.
Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are a plus.
Demonstrable experience with Configuration Management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash).
Experience in a rapidly growing, technology-focused company or lab environment.
Prior experience supporting research or engineering teams with custom lab software.
Prior experience with IT support for M&A activity.

Location & Travel: This role will be based in our Boston office and may require occasional travel and after-hours support.
Job ID: 1185

The approximate base salary range for this position is $108,438 - $141,407. The total compensation package includes base, bonus, and equity.

Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!

IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don’t let this stop you from applying!
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply!