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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!

You are:

As a Jira Development Engineer, you will be instrumental in the customization, configuration, and maintenance of Jira and JSM platforms to meet the needs of various teams within the organization. Your role will involve designing and implementing workflows, dashboards, and reports to enhance productivity and streamline processes. You will work closely with stakeholders to gather requirements, provide technical solutions, and ensure the platforms are optimized for performance and scalability.

In this role, you will be responsible for the administration and development of Jira and JSM instances, including the integration with other tools and systems. You will leverage your expertise to automate processes, create custom scripts, and manage user permissions. Your ability to troubleshoot and resolve platform-related issues will be critical in maintaining the reliability and efficiency of our project management and service management environments. Additionally, you will provide training and support to users, ensuring they can effectively utilize the tools.

Key Responsibilities:

Configure and customize Jira and JSM to support project and service management needs.
Design and implement workflows, screens, fields, and notifications within Jira/JSM.
Develop custom scripts and automation rules using Jira scripting languages (e.g., Groovy, JavaScript).
Integrate Jira/JSM with third-party applications and internal systems.
Create and maintain dashboards, reports, and filters to provide insights into project and service performance.
Manage user permissions, roles, and groups within Jira/JSM.
Provide technical support and troubleshooting for Jira/JSM-related issues.
Collaborate with stakeholders to gather requirements and deliver tailored solutions.
Ensure the platforms are optimized for performance, scalability, and security.

Here’s what you need:

5+ years of Development experience
Bachelor’s Degree (additional 4 years of experience may be considered in lieu of the Degree)
Jira Development and/or Engineering and/or Administration experience
Scripting experience with one of the following: Python, JavaScript, Groovy, PowerShell, Bash
Agile Development experience

Bonus points if you have:

Experience with other Atlassian products such as Confluence, Bitbucket, and Bamboo.
Familiarity with Agile/Scrum methodologies and best practices.
Knowledge of ITIL principles and practices.
Experience with cloud platforms such as Atlassian Cloud or Data Center.
Certification in Atlassian tools (e.g., Jira Administrator, Jira Project Administrator).
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Ability to provide training and support to users at all levels of the organization.

Security Clearance:

Active Top Secret required with ability to obtain SCI

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Washington, Vermont, and the District of Columbia is:$93,400—$176,200 USD

What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.