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Senior Manager, Data Exchange

About Klaviyo & Data Infrastructure

Klaviyo is a leading customer data and marketing platform that helps businesses own their growth by using data to create highly personalized customer experiences. Our Data Infrastructure organization is the foundation of that strategy, building the systems that ingest, move, store, and serve multi‐petabyte datasets in real time.

Within Data Infrastructure, the Data Exchange group is responsible for how data flows into, out of, and within Klaviyo—powering integrations, bulk imports/exports, and internal data pipelines that serve analytics, AI/ML, and core product features.

About the role

We’re looking for a Senior Engineering Manager (EM2) to lead the Data Exchange group. You’ll own the strategy, roadmap, and execution for multiple teams focused on:

Ingesting data from external systems (commerce, POS, warehouses, apps).
Synchronizing data between Klaviyo and third‐party platforms.
Orchestrating internal data pipelines across operational stores and the data lake.
Contributing to data movement strategy as we refine Klaviyo's Data Platform.

You will lead a group of approximately 20+ engineers, including engineering managers and senior ICs. This pivotal role involves collaborating closely with Product and Design teams to shape the future of Klaviyo's data platform. You will be expected to deeply understand the code, system behavior, constraints, and opportunities within the platform, working with technical peers to make critical decisions regarding architecture, strategy, and team structure to set the long-term direction for the area.

What you’ll do

Lead multiple teams and managers to deliver a cohesive data movement platform, from integrations and ingestion to internal exchange and orchestration.
Define and own the vision and roadmap for Data Exchange and translate it into clear priorities, milestones, and success metrics.
Scale ingestion and synchronization systems to support rapidly growing data volumes and increasingly complex enterprise and vertical use cases.
Improve reliability and operability by driving best practices in SLOs, on‐call, incident response, observability, and runbooks for all Data Exchange services.
Drive cost‐efficient architectures in partnership with Data Platform and SRE, improving the unit economics of data movement (storage, compute, network).
Partner deeply across R&D (Data Platform, Core Data, Ecosystems/Integrations, Application teams) to align Data Exchange work with company‐level OKRs.
Grow and mentor leaders—coaching engineering managers and senior ICs, setting a high bar for technical quality, execution, and collaboration.

Who you are

Seasoned leader of leaders: You’ve led multiple engineering teams or an EM+IC group of ~20+ engineers, with at least 2+ years managing managers.
Strong data and distributed systems background: You’ve built and operated large‐scale data pipelines, ingestion/synchronization systems, or integration platforms.
Platform mindset: You think in terms of APIs, contracts, and reusable building blocks that make it easy for other teams to build on your platform.
Execution‐focused: You’re comfortable taking ambiguous goals, breaking them down into a plan, and delivering high‐impact outcomes across teams and quarters.
People‐first manager: You have a track record of growing engineering managers and senior ICs, building inclusive, healthy, high‐performing teams.
Clear communicator and partner: You explain complex technical trade‐offs clearly, and you build strong relationships with Product, Design, Security, SRE, and GTM partners.

Our tech environment (representative, not exhaustive)

You don’t need experience with every technology, but you should be comfortable in environments that look like:

Public cloud (AWS or similar), Kubernetes, Terraform
Streaming, processing, and messaging (Kafka, Pulsar, Kinesis, Spark, Flink, Airflow)
Data storage & query (MySQL/Postgres, Iceberg, ClickHouse, data lakes/warehouses)

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:$220,000—$330,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).